1. After-sale service E volume guarantees customers
are able to exchange or replace the product they purchased if they received
defective or the wrong products. |
2. How should you proceed when first receiving the product? All our products leave the manufacture with the
packaging in perfect condition. The first thing you need to do when you first
receive your product is to confirm if the information on the package is
matching. Second, inspect each package externally with great care in order to
see if there are any signs of it having been hit or mishandled, such as
bumps, dents, holes, boxes in poor condition, courier seals, or any sign that
may lead to suspect that the goods may be damaged. It is mandatory to leave a
note and signature on the courier's delivery note, either on paper or digital
support (PD A), "PACKAGE VISIBLY DAMAGED" if these signs are
present. Not signing a package as VISIBLY DAMAGED and then presenting images
that show visible damage to it will mean the incident will automatically be
rejected. |
3. What happens if there is an incident (Broken
during transportation, Wrong product, some products missing, Pieces missing) At E volume customers have
up to 5 working days since the receipt of the product to open an incident
from their E volume account through the contact us link. Once you have
accessed the contact us area, you can simply send us an email and explain in
detail with the situation or just give us a phone call. |